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Free shipping on all local orders. All International orders on or above PKR 75,000-/ equivalent in value will have free shipping.

FAQs

Account Related

1. Is it necessary to have an Account to place an Order?

No, you can Order as a Guest without creating an Account. However, creating an Account has benefits listed below.

2. What are the benefits of creating an Account?

There are several benefits of creating an Account, including:

  1. Your billing / shipping information will be saved, and checkout will be faster.
  2. You will be able to view your previous Order history.
  3. An Account is required to facilitate returns & Order cancelations.
  4. Account holders will remain up to date with latest promotions & newsletters.
3. How do I make an Account?

Simply click on ‘Create an Account’, enter the required details & submit the form.

4. I have forgotten my password

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’
Click on the link you receive on your email address and enter your new password.

5. How do I get sale or promotional messages from Fozia Khalid ?

Click here to subscribe to our newsletter to receive updates on sales & promotions.


Orders

1. How can I place an Order?

Select your products from the Foziakhalid.com website and click Add to Bag/Cart. Once you have added all your desired items to your Shopping Bag, follow these instructions:
If you are a registered customer,

  1. Make sure you are signed in using the Sign In link
  2. Click on the ‘Shopping Bag’ button and proceed to checkout.
  3. Select address and click Next
  4. Select payment method

For credit card payments, follow the on-screen instructions

  1. Click on ‘Place Order'.
  2. Add your required credit card details for making the payment.
  3. Check your email for a Sales Order Summary

If you are not a registered customer,

  1. Click on the ‘Shopping Bag’ button and proceed to checkout
  2. Enter all your required shipping and billing information

For credit card payments, follow the on-screen instructions

  1. Click on ‘Place Order’
  2. Check your email for a Sales Order Summary
2. How do I search for an item on the website?

Click on the option icon '3 lines' on the top left of the website.
Enter the item code you are looking for and press Enter on your keyboard.

3. Can I reserve my Order online?

Unfortunately, you cannot reserve your Order online.

4. How will I know if Fozia Khalid has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact WhatsApp Customer Service (0300-0511198) or Instagram (@foziakhalid_official).

5. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order within 1-2 days. For contacting Email us foziakhalidofficial@gmail.com / WhatsApp (0300-0511198) / Instagram (@foziakhalid_official) 

6. How can I check the status of my Order?

You can contact us via Email: foziakhalidofficial@gmail.com / WhatsApp (0300-0511198) / Instagram (@foziakhalid_official)  Once your order is dispatched your tracking ID will be automatically shared with you via Email. 

Technical Support

 

    1. I am unable to add products to bag or having difficulty placing an Order
    1. Please Email us contact us via Email: foziakhalidofficial@gmail.com / WhatsApp (0300-0511198) / Instagram (@foziakhalid_official) and our support team will help you in placing your order.
    4. I am having difficulty paying online via Credit Card
    1. Retry payment after ensuring that the information entered is accurate, including all Account Details, Billing Addresses and Password.
    2. If that doesn’t work, checkout using the Cash on Delivery (COD) payment option
    3. And then Please Email us contact us via Email: foziakhalidofficial@gmail.com / WhatsApp (0300-0511198) / Instagram (@foziakhalid_official) and our support team will help you in making your payment.

    Payments Related

    1. How can I pay for my Order?

    You can pay for your Order via three payment methods:

    1. Cash on Delivery – available within Pakistan only.
    2. Online Payment – Visa & MasterCard Debit & Credit Cards
    3. Store Credit – credited to your Account in case of a refund or exchange
    2. How do I redeem a voucher/discount code on online purchases?

    To redeem a discount code, go to your cart and type in discount code below Order in the shopping bag, apply discount and proceed to check out.

    5. When will I receive my refund after Order cancellation?

    If payments made via Credit/Debit Card are processed, you will receive refund into the source Account within 15-20 working days from the time of Order cancellation.

    6. What do I do if my payment fails?

    In case of a payment failure, make sure that the payment information you have provided is accurate. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.

    Shipping & Handling

    1. What is the delivery time for my Order?

    Your Order should be delivered within

    1. 2-4 days for Karachi, Lahore and Islamabad.
    2. 5-7 days for major cities.
    3. 4-15 days for International Orders.
    2. What are the delivery charges for local Orders?

    Free Delivery for all Local Orders.

    3. What manner of shipping do you use?

    Our packages are delivered over land by leading third party courier companies.

    4. Can I ship my order outside Pakistan?

    Yes.

    5. What should I do if I have missed my delivery?

    Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled and returned back. For re-attempt of delivery:

    1. Please Email us contact us via Email: foziakhalidofficial@gmail.com / WhatsApp (0300-0511198) / Instagram (@foziakhalid_official) and our support team will help you.
    6. Can I get the Shipping or Billing Address of an Order changed after it has been processed?

    To modify your Address, Please Email us contact us via Email: foziakhalidofficial@gmail.com / WhatsApp (0300-0511198) / Instagram (@foziakhalid_official) Please note, the address cannot not be modified after the Order has been dispatched. 

    7. What is the difference between “Order ID” and “Tracking ID”?

    Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your Order has been dispatched, your Tracking ID will be emailed to you which will allow you to check the status of your delivery on the courier’s website.

    Returns & Exchange

    1. What should I do if I have received a defected / wrong product or quantity?

    You can also contact our Customer Service by Emailing us at  foziakhalidofficial@gmail.com / WhatsApp (0300-0511198) / Instagram (@foziakhalid_official)  within 48 hours of delivery.

    2. How can I exchange my Order?

    Please read the Exchange and refund policy. https://www.foziakhalid.com/pages/exchanges-refunds

     

    SHIPPING AND CUSTOMS DUTIES:

     

    1: What are the shipping charges and policy?

    Shipping charges are based on destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.